Rolex’s Official Service Policy: Understanding the Nuances of Watch Maintenance
Rolex has officially extended its after-sales service interval to five years[/
Rolex’s Official Service Policy: Understanding the Nuances of Watch Maintenance
Rolex has officially extended its after-sales service interval to five years for a comprehensive service, commonly referred to as “oiling.” However, this does not imply a strict five-year schedule for every watch. Drawing a parallel with cars, the need for maintenance varies based on usage. Frequent drives on rugged terrains might necessitate earlier service visits. Similarly, the way we handle our watches influences their maintenance schedule. Excessive wear might call for a service within two years, while cautious handling could extend this period to six or seven years.
Quality Standards Post-Service: What should you expect from your Rolex after it has been serviced? The benchmarks for assessing the quality of a service are clear:
– The watch case and mechanism should be clean and free from old lubricant, dust, and fingerprints.
– All components must be correctly installed; this includes tight screws, accurately placed hands, proper gear engagement, and acceptable axial and radial clearances.
– The escapement mechanism should function flawlessly, with the hairspring maintaining its shape and the balance wheel aligned properly.
– Lubrication should be adequately applied where necessary, ensuring that no excess oil compromises the watch’s functionality.
– Performance metrics, such as the amplitude reaching 120° when winding is minimal and 270° to 300° when fully wound. After 24 hours (half-wound), the watch should maintain an amplitude of at least 180°.
– The daily accuracy should not deviate by more than 15 seconds.
Personalized Maintenance Schedules: Ultimately, the need for watch maintenance is subjective, dictated by individual wear and care patterns. Regular assessments of your watch’s performance and condition can help in deciding the optimal time for servicing, ensuring its longevity and reliability.
Rolex’s service policy emphasizes the importance of tailored maintenance over rigid schedules, underscoring the brand’s commitment to preserving the precision and beauty of its timepieces for years to come.
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